If you are contacting us, please be aware of the following:

Disclosure under the Freedom of Information Act 2000
As we are a public authority, all written material we hold, including any correspondence you send us, may be considered for release following a request to us under the Freedom of Information Act 2000, unless the information is exempt from disclosure.

 

Security and emails
Please be aware that emails you send us, and those that we may send to you, are not secure, because email messages can be intercepted. Although North Yorkshire Fire & Rescue Service have opted for a UK based email service, technical support may be provided by countries outside of the EEA and therefore, email data may be transferred accordingly. Such data transfers are protected by European Commission (EC) Model clauses, meeting both the EC and Information Commissioner's Office requirements for providing adequate safeguards for the protection of individual's personal data.

Get In Touch

Headquarters

North Yorkshire Fire and Rescue Service
Alverton Court
Crosby Road
Northallerton
DL6 1FE

cao.serviceinformation@northyorksfire.gov.uk

Switchboard available 24/7: 01609 780150

Always dial 999 in an emergency

Our office hours are Monday- Thursday 8:30am-5pm, Friday 8:30am-4:30pm (our switchboard is available 24/7).

Training Centre

North Yorkshire Fire & Rescue Service
Oaklands Way (Off Stillington Road)
Easingwold
York
North Yorkshire
YO61 3FA
Tel: 01347 825550    

If you want details of the courses coming up at our Training Centre you can find those details on our Training Centre page.

Advertising Calls from the Service

Please be aware that we don't sell advertising, so if you're contacted by someone claiming to be selling advertising on our behalf, it's a scam and should be reported to Trading Standards or the police.

Public Safety Officers

Public Safety Officer Bentham -Craig Lyons

craig.lyons@northyorksfire.gov.uk

https://twitter.com/PSO_Bentham

Public Safety Officer Grassington- Robbie Kirkbride

Robbie.Kirkbride@northyorksfire.gov.uk

https://twitter.com/PSO_GRASSINGTON

Fire Stations

Here are contact details for our fire stations. Please note that retained (on-call) and volunteer fire stations are not crewed, so for phone enquiries contact the nearest shift or day crewed station, or alternatively our switchboard (available 24/7) on 01609 780150.

Recruitment

If you want information about recruitment please visit the Working for Us section of this website or contact a member of our HR department via email recruitment@northyorksfire.gov.uk

Social Media

Please be aware that we don't monitor our social media accounts 24/7.

View our Twitter page
View our Facebook page
View our YouTube channel
View our Instagram
Find us on LinkedIn

Our Community Safety Officers (CSO) are also on Twitter:

See the Twitter acount for the Craven CSO
See the Twitter acount for the Hambleton CSO
See the Twitter acount for the Harrogate/Ripon CSO
See the Twitter acount for the Richmondshire CSO 
See the Twitter acount for the Ryedale CSO
See the Twitter acount for the Scarborough CSO 
See the Twitter acount for the Selby CSO
See the Twitter acount for the York CSO 
See the Twitter acount for the Whitby CSO

Some of our fire stations also have their own social media accounts.

Freedom of Information Requests

Submit a Freedom of Information request 

Complaints/Compliments about the Service

Make a complaint or provide a compliment

Fire Safety Concerns

Raise a concern about the fire safety standards in a building in North Yorkshire or the City of York

Requesting Incident Reports

You can find out how to request a copy of an incident report under the Your Information Rights Section of this website on the Incidents Reports and Fire Investigation Reports page

Business Fire Safety

If you need to contact us in relation to a business safety matter, please contact your nearest fire safety department using the numbers below, or phone our Headquarters on 01609 780150 and ask to speak to Business Fire Safety. If you have any concerns about the fire safety standards of a building you can fill in our fire safety concerns form. 

Harrogate 01423 504555

Richmond 01748 829973

Ripon 01765 646963

Scarborough 01723 374433

Skipton 01756 692560

York 01904 625272

Deaf or hearing impaired

You can register your phone with EmergencySMS service 

The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard. Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you. If you are hearing impaired or deaf, you may also contact us using the Next Generation Text Service. If calling from a textphone, for emergencies the telephone number to dial is 18000. For fire safety advice please go the hearing impaired section of the website.

Community Events you must notify the fire service of

If you are holding an event and need to inform the us about it, please fill in the Organising a Public Event form.